Empresa Contratante: IBM
Job description
This role specializes in performing and enabling remote technical support of IBM software and solutions. Provides technical support assistance to customers using problem determination/problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction.
# Experience Required
see below
Relational Database Technology
# Experience Preferred
Business Intelligence
# Skills Required
Relational Database Technology
# Principal Responsibilities, etc.
Pre and Post sales activities for DataWarehouse implementations.
Required
* Bachelor s Degree
* English: Fluent
Faixa Salarial: À COMBINAR
Cidade: SAO PAULO-SP
Quantidade de vaga(s): 1
Data do Anúncio: 04/06/2010
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